Safely
A safety app to facilitate the safe return of students to campus after the pandemic
My Role:
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Conducted User Interviews
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Assisted in creating the User Flow
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Conducted User Testing
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Assisted in determining AI prompts
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Created the low and high fidelity mockups.
The Team:
3 UX Designers
3 Developers
Duration:
4 days
Product type:
Web app
*Information regarding the company and its products has been omitted and obfuscated in this case study. I also redesigned the interactions and complete UI design system to comply with the NDA.
The Challenge
The decrease in Covid-19 severity has allowed universities to bring students back to campus, but schools are having difficulty ensuring everyone is staying safe. They need an effective way to track who is getting tested, vaccinated, and abiding by safety protocols.
The Solution
Safely is a mobile application that makes it easy for universities to track their students' Covid-19 test results and vaccinations. The app also allows authorized access to campus for those students who have uploaded their required documents. This provides schools with a more efficient way to monitor individual student activity and keep their campus safe.
Getting to know our stakeholders
I interviewed the staff at the school to understand what steps they take when a student contracts covid on campus. There were a lot of manual processes and the information had to go through many administrative heads before any action could be taken.
I interviewed the nurse who is directly dealing with the students everyday and is responsible for the covid protocol. I also spoke to the schools administration committee including the dean, HR, sports coaches and the professors to gain insight about how their system currently works
Mapping User Insights
The school nurse does not have access to all the students vaccination certificates.
The guidelines and protocols for covid are in the form of posters around campus and due to all the continuous updates students cannot keep track of them.
Students get their test results fro the lab through email which they do not regularly check and arrive on campus with covid
What are the students concerns?
Say hello to Ashley!
GOALS:
• Wants to visit home every weekend without the fear of passing on covid to her family.
• Wants a more efficient way of being notified of the test results coming from the lab.
• Wants to be reassured that all her peers are vaccinated and are testing regularly so that she is not paranoid of contracting covid at school.
“I feel paranoid as my peers don't seem to be responsible about their testing and vaccinations"
FRUSTRATIONS:
• Cannot keep up with the covid guidelines and protocols as they are communicated on a single platform.
• The lab tests go to her email which she doesn't check till she goes to class .
• All the athletes need to be extra careful as they cannot afford to get sick because of their tournaments.
As a student athlete worried about contracting covid from their peers. Ashley is curious to know what measures their school has taken to create a safer environment for the students.
Project Goals
Provide authorized personal access into the building based on the uploaded content on the app
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Allow all user to keep a track of their health records
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Keep all the users updated with the latest guidelines and protocols of the organization
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Create a shared database for uploading important documents between the subscriber and the user
Mapping User Flows
With our goals, features and processes mapped we moved into the next phase of actually building the app starting with some rough sketches and user flows.
The user flows helped us determine how many steps will a user need to take to achieve their goal and also allowed us to roughly gauge the visual structuring of the data.
I created a site map to more clearly determine the navigation and structure of the app. You can view the whole site map here.
Low fidelity wireframes
Due to time and resources we were unable to conduct any user testing, so I created multiple variations of style and hierarchy for future testing and exploration.
Design Exploration
I tried many colors and styles to see what design wold match the theme of our app and in what design will they all go cohesively together
Design Systems
Putting it all together
Information guidelines and protocols
The subscriber can upload the guidelines section which can specify which documents they require their students to upload.
All the students have easy access to all the guidelines and protocols being followed by the school. They can also receive quick updates as and when information is released.
Students in quarantine too do not need to speak with the nurse for those guidelines
They can also send personalized notifications and alerts to warm the students if anyone has contracted covid, or for emergency situations
Health records
The health records section also allows users to have their own central data set of their health records.
All the test results taken every Tuesday will appear on the app and the results too will be updated. Students can also organize other health data including other tests such as B12,Iron, Feratin etc.They can also upload their symptoms and vaccination results.
Vault
The vault is where all the students need to upload the documents required from the school. After putting them all in the vault they need to provide authorization to the school, to access those documents. This way the nurse can keep an automated dataset of all the students health records.
Things I would have done differently
I would have done the testing in the earlier stages of the design process with the low - mid fidelity wireframes with multiple design samples to determine :
• What the users think of the interactions
• How they respond to the hierarchy
• How easy or difficult is the navigation of the app
• How long does it take to complete a given task at hand and what experience the users had completing that task
2. I would have conduct more user interviews to understand the students perspective of the initiatives taken by the school to slower the spread of covid on campus and what they feel is effective and ineffective.